frequently asked questions (FAQs)
Who are you?
Glad to meet you! We are Meow Dreams. Our mission is to offer high-quality, hand-picked products — all in one cozy little corner of the internet. We believe everyone deserves access to safe, reliable, and innovative products at prices that’ll make you purr with joy.
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as your order is processed.
If we’re experiencing a high volume of orders, shipping may be delayed by a couple of days. Please allow extra time for delivery during busy periods. If there’s ever a significant delay, we’ll notify you via email or phone.
Delivery usually takes 7-14 business days.
How can I track my package?
Once your order has been shipped, you’ll receive a tracking number by email. You can also find it in your order details.
Track your package through the shipping carrier (like UPS, USPS, etc.) or use a universal tracker like 17track.net.
What if my order is late?
If the estimated delivery time has passed and you still haven’t received your package, please contact us with your order number right away. We’ll look into it and help speed things up.
📩 Email us at support@meowdreams.com
📄 Or use our contact us page.
What do I do if my product arrived damaged?
Oh no! If your item arrives damaged, snap a photo and send it to us at support@meowdreams.com within 48 hours of delivery. We’ll sort it out quickly.
Can I return my product for a refund?
Absolutely. We offer a 30-day return policy — you have 30 days after receiving your item to request a return.
To start a return, contact us at support@meowdreams.com or via our contact us page.
Once your return is received at our warehouse, we’ll process your refund automatically.